JS
Jerome S
1 reviews | Active since Sept 2013
12 Mar 2016, 12:08
mtn bad service billing mistake costing me
My phone was ****** during my Nov2015 billing period.I phoned to stop my phone and sim and they neglected to stop my sim service allowing international calls in the amount of R1300.00 to be made by the *******, mtn then proceeded to charge me for this. I have had this contract with mtn since 2001 and maintained an average of R300 rand so i querried this sudden high bill and for the last 5 months I am exhausted by their empty promises and lack of service . I am at a point where I feel ****** and dont even want to continue a relationship with mtn.
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Replies (1)
MTN South Africa's replyOfficial
15 Mar 2016, 13:48Hello jerome1904,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Post-paid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Post-paid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply15 Mar 2016, 13:48
Official
Hello jerome1904,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Post-paid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Post-paid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***