MTN Bad Service, Bad experience

Went to MTN Watercrest to obtain a NEW contract for my Son. Imagine his despair when my application was DECLINED! No reason given! I have been with MTN since inception (my wife too) which would be about 20-25 years! What should have been an exciting experience of getting his first phone turned into a nightmare due to what could only be called incompetence by the credit vetting department. My credit rating is rated as excellent (I've just checked). To fulfill my promise to my Son I then purchased a phone at i-store (superb service) and took a contract with Vodacom (superb service). MTN - you have dropped the ball and are chasing away customers - all our contracts (2 phones plus 1 wifi) will be migrated to Vodacom as soon as contracts permit.