Mtn bad service

I have been in contact with the MTN contact centre over the past few months and the service is dismal to put it mildly. My inquiry is so simple as I need to ascertain what amount is due to be paid on a contract I had with them and what payment term is allowed. Each time I call I get a different answer, I was once advised it is paid up to date, I was then advised it is not paid up to date, I was then advised I need to pay an amount to reinstate the number and I was told the number has been recycled. Every single interaction with the consultants have a different answer and this translates (into all those call recordings for my calls). After multiple failed attempts conversing with the consultants I then tried to request to speak to a supervisor to assist me with my query which remains unresolved from September last year. my gosh what a horrid experience, I was put on hold for long hold times, then the consultant comes back with an excuse that the supervisor is not available and will call you back rather. Thr supervisor callback never happened on numerous requests. It makes me wonder when they put me on hold were exactly do they go and physically look for this enigmatic supervisor who is never ever on duty. Is the office space so large that each time it takes on average 10 to 35 minutes for them to come back to you to say " sorry supervisor is not available but will call you back", which never ever materialises. Seems like one needs a vehicle to transport them around their office to search for the supervisor. Upon this failing I also requested for a service manager to rather call me, yet again, the excuse is that they do not know who the service manager is nor can I be provided this person's number. So my question to MTN is, are you aware at grassroot level that the supervisors and service managers etc are not hands on that the consultants will make every excuse in the book for them to not get involved and be hands on with a client who is in need. What is the use of having employees who want to hide behind their glass walls and not do their job?? Are you aware of the terrible service that people go through? I am voicing myself after many many hours worth of calls and frustration through experience of what I was put through with the contact centre. I remember a time when MTN customer service was stellar, I stand to be corrected but now it seems like the servicing it outsourced and the people who work in the contact centre do not care about how a client is treated right up to management level. Such terrible service, it actually makes me feel stressed after I call the contact centre. Imagine that, to speak to a organisation that makes me fill sick literally after you speak to them.