JvdW
Jacques van der Westhuizen

1 reviews | Active since Nov 2018

04 Dec 2018, 09:04

MTN Bad service and not receiving data

The worst service I have ever received. Opened a contract beginning October 2018. Promo data promised but till now not received. All the data goes off the day time data although a lot of data is used during the nighttime. Every time I receive a ref number, wait seven days receive an sms stating its been resolved but still the same. I had to scan my contract and email it twice to MTN for them to see what contract I signed. I am paying every month R699 for this unacceptable service. Worst decisions I ever made to move from Vodacom to MTN. Now I am stuck for two years with this contract, and not receiving my monthly promised data. I tried phoning the store where I signed the contract but they only said it is MTN not them, shifting the blame. On the phone weekly for nearly two months to sort this out. Now I am at a stage where I am going to cancel my contract, as I see it, they are in breach of contract by not giving me the paid for data.

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Replies (3)
MTN South Africa
MTN South Africa's reply05 Dec 2018, 17:14
Official
Good day 

Thank you for your post.
 We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 
 Please note that I will investigate you query and revert back to you with feedback and a resolution.
 Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
JvdW
Jacques van der Westhuizen's update10 Dec 2018, 00:56
Reviewer Update
Thank you for the automated response, it is now six days later and I am still without an answer or any data, I am not able to connect to the internet. I can surely see it is your intention to keep your customers happy. :(
JvdW
Jacques van der Westhuizen's update18 Dec 2018, 10:19
Reviewer Update
Wow today is the 18th of December 2018. Not one response from MTN. Still no data???????????