AP
Arend P

1 reviews | Active since Nov 2016

03 Nov 2016, 13:37

MTN bad service and no reception

<p>Dear MTN I would like to take the opportunity to thank you for the extremely poor service and reception that you provide to your customers. After starting my complaints 2 years ago, I have been told now that you do not have any reference of my complaints on your system. Very convenient I should say. Inside my property I do not have any signal whatsoever, and it is not the handsets (tested numerous different model and makes). I was advise that MTN will come and measure and analyse my signal, guess what.....nobody even called. Yesterday I was advice that I will have feedback by the end of the day, guess what....nothing again. Today, as usual, the managers are in a meeting and you cannot talk to them. According to your coverage map I should enjoy a LTE signal, but there are absolutely NO signal. Please update your coverage map to show, NO signal.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Nov 2016, 18:53
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

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