MTN BAD SERVICE AND ******

I have written a Bad Review about MTN a few weeks ago- regarding a SIM SWOP. Still NOT resolved. When I requested that my monies that was loaded onto the old sim card be transferred to the new MTN Sim Card they told me that I forfeited it. ****************! The do not apologise, send one-liner responses, and are extremely dismissive. I have been a client of MTN, contract and then pay-as-you-go for over 20 years. I went to the Store 4 times help me with a simple Sim SWOP as my old Sim 'did not 'show' on my phone. The assistant at the store told me that sometimes it happens as the Sim is old and would require to be RICA:D again. Do the staff in the stores know what they are doing? Do they know how to treat customers at all as they do not seem to care and have very little regard for a customer stepping into the store, always being preoccupied and telling me specifically that they could multi-task - do their paperwork, on the computer, while listening to what I requested.

And then the *****ery!!!! *****ing my airtime and data.

Very very disappointed and disillusioned. Thank you Joyce Jacobs