Mtn bad service again

Hi

I am not happy with the service I received from Nana on the 28th.

I spoke to a team leader who said she will escalate my complaint and call me back, haven't received any feedback.

I had network problems on the 28th and when i called i spoke to Nana who told me to switch off my phone for 10minutes, I then asked her to stay on the line while I switched off the phone. The reason I asked her to stay on the line didn't want to call back again if the network still gave me problems and repeat my story. She told me she can't and she could not give me any valid reason to why she could stay on the line.

I dropped as i felt she had time to argue with me but didn't have time to help with my phone, I could not make outgoing calls , receive texts or receive phone calls.

I switched off my phone and I still had the same problem. Had to call again, explain my problem and was asked my name and surname and my mtn pin again. Nana doesn't know what customer service is or the patients to help a customer. She was rude to me. My experience with Mtn is starting to be a bitter one, don't see myself upgrading my 2 contracts and I have been with mtn for +- 7years and the service is bad now.