1 reviews | Active since Jan 2016
MTN - Bad Service Again
After the speedy response I received from MTN after my last complaint, I really thought that we had made progress. Thought being the operative word... I now get informed that I will be charged an additional R7671.04 for data on out of bundle for January. Seems like they don't understand my issue. I went onto a new package on the 01st of March 2015 which was never loaded. Included in that was a 1 GIG cap on data which was also never loaded. Suddenly according to them I have used 10 times my normal data when nothing has changed and I am on Wi-Fi most of the day. No one even bothers to contact me to find out the detail but its amazing how efficient their billing systems are when you \owe\" them money. Been a customer since MTN started and this is the treatment I receive. Shocking to say the least... Cant wait for all my contracts to expire..."
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The bill on the invoice date 2016-02-01 is due to data charges that were incurred before the usage limit was set to 0 on 2016-01-20. We will engage with the relevant functional unit for assistance and we will revert with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The bill on the invoice date 2016-02-01 is due to data charges that were incurred before the usage limit was set to 0 on 2016-01-20. We will engage with the relevant functional unit for assistance and we will revert with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,