RS
Riaan S
1 reviews | Active since Mar 2012
02 Jul 2015, 14:42
MTN bad Service after faulty sim card
I received a faulty LTE sim card and tried to rectify the matter on more than one accation. Visited a MTN branch and they wanted to charge me for a sim replacement. This was not my error... Then try and phone MTN.. You get transferred from one department to the other. Logg a compalint. ( ref ***3) and no one contacts you back. They advise you.. 5 DAYS!!! Can you believe it. We are in 2015 ... 24 hours should be more like it...All I want is a working sim card but seems impossible.
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MTN South Africa's replyOfficial
07 Jul 2015, 12:07Hello MervinMuis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been forwarded to the coverage desk who will revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been forwarded to the coverage desk who will revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
MTN South Africa's reply07 Jul 2015, 12:07
Official
Hello MervinMuis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been forwarded to the coverage desk who will revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been forwarded to the coverage desk who will revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy