MTN bad service
<p>We have fiber optic at home and my husband and I have been struggling to buy more data since this morning. We've been on MTN's website, phoning, etc. The customer service operates have been promising that it would be sorted out and nothing is happening. I'm still waiting for a temporary password to be send to me since this morning. We run a business from home and we couldn't do anything today. We are extremely frustrated with the BAD service MTN has given us! </p>
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our technical department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***2
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our technical department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***2