1 reviews | Active since Sept 2012
MTN bad service
I have ported in December from MTN to Telkom Cell phone *** and noticed that the monthly installments are still going off my bank account. At the moment I am paying two monthly service providers for one cellphone! I have contacted MTN Ceres branch(They unsuccessfully contacted MTN) after 2 emails and a period of a month I still have no feedback. <br> <br> Cell no *** by MTN has been sent in for the fifth time since September 2014 and is currently with MTN for repairs. Everytime it comes back with the same problem. Very frustrating as this is a business phone and every time we have to wait at least 2 weeks for it to come back from repairs and it is still not fixed. How many more times do we need to send it in?<br>
We are truly sorry for the break down in service and for the inconvenience caused.
We have now requested our Mobile Number Portability Team to deactivate the account and credit the additional invoices. The credit will be allocated to the existing account. You will the option to request that the credit be refunded to your banking account once it has been allocated to your MTN account.
We've located the booking that was done for your Nokia 301 and see that the motherboard of the device was changed and the device has been sent back to the store.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the break down in service and for the inconvenience caused.
We have now requested our Mobile Number Portability Team to deactivate the account and credit the additional invoices. The credit will be allocated to the existing account. You will the option to request that the credit be refunded to your banking account once it has been allocated to your MTN account.
We've located the booking that was done for your Nokia 301 and see that the motherboard of the device was changed and the device has been sent back to the store.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***