Mtn bad service

I just need to do a simple sim swap and it is a drag im being taken to pillar to post I spoke to 4 agents telling me different things and now i spoke to Unathi Awu who refused to provide me with her surname saying it is not allowed.

I asked to speak to the team leader she said there is no one supervising them,please help me understand how is that even possible????

My cellphone got ****** last week friday perform a sim sawp on Saturday but till today it is not active and being constantly told to buy new sim swaps

I have to go to the branch to make transfers because i can not register the app while my sim swap hasnt activated

This is so frustrating i have to apply for uif continuation but i can not because i dont have my old number

Unathi was very rude ontop everything im going through and was silence inbetween I work for a financial bank as a customer service agent and i am well aware of how call is handled.

I need my old number back!