MTN BAD SERVICE

<p>MTN is very quick to want to renew a contract but does not deliver on their promises.</p> <p>After lots of nagging on MTN’s side, I renewed my contract with MTN Direct. It was not my choice to go through MTN direct but the local branch in Knysna was closed for three week due to renovation. (No alternative option to clients ☹ It took MTN direct more than a week to finally deliver the phone. After less than a week the phone gave problems of loosing signal. I could not take it to MTN in Knysna s the branch was closed for 3 weeks. When they finally opened I took it into the branch for assessment. 4 weeks later I still do not have a replacement phone.</p> <p>Joshua the “Bad Client Service Consultant” at MTN direct was very arrogant on the phone and spoke to me as if he is my client (which he will NEVER be). He does not follow-up like he promised to do. He should not be working where he inter-act with clients, please take him out there.</p> <p>Meanwhile I am paying a full contract fee for a phone which I do not have.</p> <p>I have been wanting to cancel my contract for many years due to a long time of dissatisfaction but does not want to lose my number so I am stuck with idiot service from MTN</p> <p>What is the point of giving out these Special Deals to gain new clients but no effort exist to keep clients that you have for more than 20 years. MTN service really sucks</p>