1 reviews | Active since May 2017
MTN bad service
<p>I made a cash payment on my account on the 22/4/17. Then on 25/4/17 they dubbele debited my account. So the R800 is credit on my account. So they said they will refund the R800. But now they tell me no they want proof of payment. But on my statement the R800 shows and I sent them the sms they sent me where they thank me for payment. Now my argument is they say that they see the payment on their side but before they refund me my money I must sent proof of payment but they see it on their side. I think this is just bull really.</p>
Still the worst service ever. I respond to Willem Jr looks from customers complaint management team. Sent him what he wants but still no response not even to say thank you I have received it. After so many years at mtn since 2004 I really think of ending my contact.
Still the worst service ever. I respond to Willem Jr looks from customers complaint management team. Sent him what he wants but still no response not even to say thank you I have received it. After so many years at mtn since 2004 I really think of ending my contact.
Oky so I finally got hold of Willem after I locked another refund request. To only get a email back that said. The R800 they will take that for this month's instalment so they won't debit on the 25 of may. This is oky buy what is not oky is that no one but no one of MTN contacted me and ask me weather this will be oky with me if they take my money without asking me. Also with the dabble debit order from the start of this hole thing. I think they took their time on purpose. I really think I am going to stop all contact from MTN. Mine my husband and my little girls tablet. This for me is fraught.
Oky so I finally got hold of Willem after I locked another refund request. To only get a email back that said. The R800 they will take that for this month's instalment so they won't debit on the 25 of may. This is oky buy what is not oky is that no one but no one of MTN contacted me and ask me weather this will be oky with me if they take my money without asking me. Also with the dabble debit order from the start of this hole thing. I think they took their time on purpose. I really think I am going to stop all contact from MTN. Mine my husband and my little girls tablet. This for me is fraught.
Oky so I finally got hold of Willem after I locked another refund request. To only get a email back that said. The R800 they will take that for this month's instalment so they won't debit on the 25 of may. This is oky buy what is not oky is that no one but no one of MTN contacted me and ask me weather this will be oky with me if they take my money without asking me. Also with the dabble debit order from the start of this hole thing. I think they took their time on purpose. I really think I am going to stop all contact from MTN. Mine my husband and my little girls tablet. This for me is fraught.
Oky so I finally got hold of Willem after I locked another refund request. To only get a email back that said. The R800 they will take that for this month's instalment so they won't debit on the 25 of may. This is oky buy what is not oky is that no one but no one of MTN contacted me and ask me weather this will be oky with me if they take my money without asking me. Also with the dabble debit order from the start of this hole thing. I think they took their time on purpose. I really think I am going to stop all contact from MTN. Mine my husband and my little girls tablet. This for me is fraught.