1 reviews | Active since Apr 2017
Mtn bad service
<p>i requested a number change after 2 weeks of fighting it has finally been resolved i had 5 gigs data on my previous number,i have enquired to mtn as to when will my data be transferred over it has still not been done ,i will not pay the amount which was due on my previous contract until the issue is been resolved ,mtn service is pathetic ,after been with the network for a few years this is the service we get.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the data bundle does not carry over to the new mobile number, the bundle should have been used up before the mobile number swap. We have credited the R399 (including vat) subscription fee for the additional 5GB data bundle billed on the invoice dated 2017-04-24 mobile number 078****377.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the data bundle does not carry over to the new mobile number, the bundle should have been used up before the mobile number swap. We have credited the R399 (including vat) subscription fee for the additional 5GB data bundle billed on the invoice dated 2017-04-24 mobile number 078****377.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,