MTN Bad Service
<p>I have an MTN contract which I've had from May 2015 and currently I'm having problems getting assistance whether at their stores or via the call center. MtN didn't debit this month the only excuse I get is your number was deactivated under what grouns I'm unaware but all my queries haven't been successful which is about 4 of them. Currently I am unable to receive any calls from anyone my number is blocked I called and all I'm getting is will forward your query. How do I upgrade my contract with you guys with this kind of service looking at its ending this May. And even today you haven't debited.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***0
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***0
Hi again I don't think you understand my frustration ever since this query I haven't received any feedback and the very same phone was ****** from me last week Friday reporting it was a nightmare because your systems were offline. Now all I do is run around different MTN's being told my query is complicated but no help. I've had my contract with you guys for over 20 months and now this is the kind of service I get... I am really furious and don't intend to further upgrade or recommend anyone your service level is irritating.
Hi again I don't think you understand my frustration ever since this query I haven't received any feedback and the very same phone was ****** from me last week Friday reporting it was a nightmare because your systems were offline. Now all I do is run around different MTN's being told my query is complicated but no help. I've had my contract with you guys for over 20 months and now this is the kind of service I get... I am really furious and don't intend to further upgrade or recommend anyone your service level is irritating.