MTN bad service
<p>Hi, i booked my phone for repairs on the 13 Dec'16 in clearwater mall, i had to call around mid Jan17 only to be told my phone was send back to clearwater mall and was not fixed! When i enquired i was told* your fibd iphone was on*</p> <p> </p> <p>After a MONTH; fine i retured the phone, now i am told my phone is out of warrent warrent expired end of january 2017! For a phone which i send for repairs in december 2016!</p> <p> </p> <p>MTN are ******; to avoid fixing my phobe they kept it for a month!</p> <p> </p> <p>I am going to sue both mtn clrarwater and mtn south africa!</p> <p> </p> <p>My contact details is ********** 162, the im number is ********** ********** 9</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Hi Siphumezo
I will await your feedback however please be advise that the repairs center has been sending me sms aboug a repair qoute and when i question it all i am told is* your phone is out of warrent*, my phone was send to MTN clearwater in December 2016 and only when i started to call around towards end of Jan 2017 i was told* ooopss your phone is back at mtn clearwater* and its not fixed;
And now that warrent has expired MTN answers in three days of phone being booked in? And by the way i am still still paying a debit order on a phone i am not using, i actually regret taking up another contract with MTN
Hi Siphumezo
I will await your feedback however please be advise that the repairs center has been sending me sms aboug a repair qoute and when i question it all i am told is* your phone is out of warrent*, my phone was send to MTN clearwater in December 2016 and only when i started to call around towards end of Jan 2017 i was told* ooopss your phone is back at mtn clearwater* and its not fixed;
And now that warrent has expired MTN answers in three days of phone being booked in? And by the way i am still still paying a debit order on a phone i am not using, i actually regret taking up another contract with MTN