Mtn bad service

Hi. Last week on Tuesday I went to Mtn store in Menlyn. I wanted to do an early upgrade, but because of the terms and conditions I could not. I then opted for an additional contract. Mind you I have been an Mtn customer for a very long time. Which means that now I have 3 contracts with Mtn. I then did the new upgrade, I took the Samsung S25 ultra. I signed the contract, the very same day I had left the store, about an hour later I called the guy, telling him I forgot to add a smart watch. He said the smart watch is not part of the package but an additional contract. He said I should give Him a few minutes He will call me back. He never called me back, until I went to the store on Friday. When I got to the shop, He said I cannot add an additional contract. The smart was supposed to have been taken with the phone. But on Tuesday that was not what He said. The service I got was very poor and disappointing. The consultants name is Siyabonga Mposula.