MTN BAD SERVICE
<p>GOOD DAY </p> <p>I was at MTN store in N1 city mall.....but i rcvd very very bad service ....my phone is blank i cant rcv calls and i cant use it at all .....but the consultant that assisted me told me that i will wait 15 days excluding weekends for the phone to be repaired ...iam using that phone for work staff ..i will end up losing my job ..so i want a phone that i will use while iam waiting for those days ....or may you please take your phone back and give me my money ..iam really not happy...i only bought the phone in december and now its january .....may you please call me on ********** 600/ ********** 068</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***