Mtn bad service
<p>I bought airtime and converted it into data I got my my data and after 10 min the data was missing from my phone, I called mtn numerous times and yet I didn't get the help I needed. This isn't the first time I purchased something from mtn and never received it. recalling an incident that happened on the 25th of September I bought airtime and haven't received it to date. this is unacceptable </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed the account and have noted that the bundles loaded on 2016-11-30 were credited to the mobile number 083****771 accordingly after loading an airtime of R100, R50, R12 and R50. Before loading the airtime there was a balance of R2.92 and after the bundles were purchased the remaining balance was R15.92, please check the detailed balance by dialling *141*1#ok.
Date/Time Bundle (Price)
2016-11-30 18:04:05 – 5MB (R4)
2016-11-30 18:53:10 – 100MB (R35)
2016-11-30 21:14:34 – 1GB (R160)
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed the account and have noted that the bundles loaded on 2016-11-30 were credited to the mobile number 083****771 accordingly after loading an airtime of R100, R50, R12 and R50. Before loading the airtime there was a balance of R2.92 and after the bundles were purchased the remaining balance was R15.92, please check the detailed balance by dialling *141*1#ok.
Date/Time Bundle (Price)
2016-11-30 18:04:05 – 5MB (R4)
2016-11-30 18:53:10 – 100MB (R35)
2016-11-30 21:14:34 – 1GB (R160)
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***