1 reviews | Active since Oct 2016
Mtn bad service
<p>I took my phone in 4 repairs as it switch off while chatting, only 8months old, waited 7 weeks still came back not working instead it was send back with a crack, the lady at jetmart say's when she booked it in it wasn't crack, so MTN say's that I must sort it out with the store manager, where do I fit in partnership between jetmart & MTN. They told me 2 take it back so jetmart must rebook it, so I did, Hope they sort this issue out soon.</p>
Good day Everenzi Renzi,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Regional store manager for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Everenzi Renzi,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Regional store manager for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***