1 reviews | Active since Sept 2016
MTN Bad service
<p>I am a contract subscriber to MTN South Africa for years . Over the last 3 months or so I have tried to get the attention of the thecnical department regarding my Acer Laptop that was send in for repairs for the second time on the same problem. I was eventualy told that the charger that i am using is a **** charger that is why my laptop is not switch on. I informed them that the charger that i send with the laptop was the Acer charger that i received when I took out the contract. I than phoned the customer complaint services to report this issue each time I get redirected to diferent consultants. They told me to go a MTN store to lodge a complaint. I eventualy got hold of ZAMA Komethe from customer complaint devision of MTN about this sort of service delivery but no reply has been forthcoming.Today, I received a delivery from MTN low and behold it was my Acer Laptop with a **** charher and not working at all. I have never once defaulted on my subscription; all I can say is that I am totally disgusted by this behavior. I will never take out any MTN subscription again.</p> <p> </p>
Good Day Mrs Marjorie Foti,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. As per our telephonic conversation I have escalated this matter to both the Store Management and the Repairs Centre for assistance and clarity.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Mrs Marjorie Foti,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. As per our telephonic conversation I have escalated this matter to both the Store Management and the Repairs Centre for assistance and clarity.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
