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Trudie C

1 reviews | Active since Sept 2016

16 Sept 2016, 13:47

Mtn bad service

<p>Ref REQ ********** still not sorted</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply19 Sept 2016, 21:01
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

REQ:***

Best regards,

TC
Trudie C's update19 Sept 2016, 21:33
Reviewer Update

Still not happy cause we were promised a 64 gig samsung s6 for the same payment and credit for R2280 . After we will have to pay in the R2280.

Regards

Trudie

TC
Trudie C's update19 Sept 2016, 21:35
Reviewer Update

Start giving us a number to call back to. Cause we get nowhere everyone just say we will follow up. Give us a name and cell number to call. Please

Regards

Trudie