iT
itshekeng T

1 reviews | Active since Aug 2016

06 Sept 2016, 22:23

MTN bad service

<p>I took a contract with MTN months later my premium was changed 300 to 729 of which MTN realised that there ws *****, I have been applying for a bond and was declined because of MTN that doesn't want to clear my name, I hate MTN with passion and feel so helpless because if it wasnt because of I would be having a house of my own, I regret the day I did business with them and will make sure my entire family and friends dont go the same route as I to save themselves drama. I hv lodged my complain at MTN mall of Africa with Sello who is trying his best to help but still its like nothing is happening as my name is listed and handed to the lawyers. What must I do really! I really want to say it again I hate MTN</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2016, 22:48
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ: **********