MTN Bad Service

Good day

I have been trying to get ahold of MTN for almost a month to cancel my contacts which is due for an upgrade.

I get put through to the Retentions Centre but holds on for hours and no one got back to me about my emails sent to complaints or Retentions.

This is very frustrating as I was informed that if I don't cancel I will be liable to pay until I cancel, which in this case feels never. I should have been done with contract last month already. I urgently need to cancel my contracts!!!

This is the worst service I have ever received!!!