1 reviews | Active since May 2015
MTN Bad Service
<p>I hereby wish to lodge a formal complaint on my account. Ever since MTN took over my account from Altech Autopage it is one big mess. My contract with Autopage was for an amount of R335 monthly.From the 1 st bill that I received from MTN everything is a mess. </p> <p>I have only got 1 contract number which is ***. The other number *** was a dual sim with Autopage which made use of the same data from the main contract number ***. </p> <p>Can this account please be sorted out as I am not willing to do business with a company that cannot bill their customers correctly. My total bill should now be R349.00 per month as I have upgraded *** recently and the new subscription fee is R349.00 per month. I am not willing to pay more than this as I never signed up for anything else.</p>
Good Day Jacques,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to relevant department for assistance. The reference number for the escalation is REQ:***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Jacques,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to relevant department for assistance. The reference number for the escalation is REQ:***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
