cR
courtnay R

1 reviews | Active since May 2016

05 May 2016, 18:13

Mtn bad service

Mtn is the worst ever. I have tried since Tuesday to get hold of a credit controller as I want to do a early termination of my contracts. Every time when I call no one answers and I even sent emails to the credit controller as well. Why provide me a number when the credit controller cannot even answer. This service is pathetic and I regret being part of your network.

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 May 2016, 21:12
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for  any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

kindly provide us with with your contract cell number or Id number in order for us to track your contract account and be in a position to assist you with early termination charges.

warm regards

mike

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REQ:***

 

cR
courtnay R's update06 May 2016, 03:49
Reviewer Update
Good day. Thank you for the swift response. My current cellphone number is ***. The numbers which I would like to terminate is as follows: *** and ***. Youth assistance in this regard would be much appreciated.