ZP
Zandile P
1 reviews | Active since Jan 2015
19 Mar 2015, 09:36
MTN BAD SERVICE
I have had itr with MTN its either I have money in my account but when I try to phone I have insufficient funds , I load airtime it does not even last 2 days this is totally un expectable I want to cancel my contract with MTN .
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2015, 12:08Hello ZPLESSIE,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now requested our Billing Department to investigate your airtime depletion. They will need to check what services you are making use of that is depleting as you might be making voice calls, sending SMS and connecting to the internet whereby the airtime is being depleted seeing that there is no data bundle active on your account.
The reference number for the request logged is REQ:***. We will touch base with you as soon as the request has been dealt with.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now requested our Billing Department to investigate your airtime depletion. They will need to check what services you are making use of that is depleting as you might be making voice calls, sending SMS and connecting to the internet whereby the airtime is being depleted seeing that there is no data bundle active on your account.
The reference number for the request logged is REQ:***. We will touch base with you as soon as the request has been dealt with.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply24 Mar 2015, 12:08
Official
Hello ZPLESSIE,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now requested our Billing Department to investigate your airtime depletion. They will need to check what services you are making use of that is depleting as you might be making voice calls, sending SMS and connecting to the internet whereby the airtime is being depleted seeing that there is no data bundle active on your account.
The reference number for the request logged is REQ:***. We will touch base with you as soon as the request has been dealt with.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now requested our Billing Department to investigate your airtime depletion. They will need to check what services you are making use of that is depleting as you might be making voice calls, sending SMS and connecting to the internet whereby the airtime is being depleted seeing that there is no data bundle active on your account.
The reference number for the request logged is REQ:***. We will touch base with you as soon as the request has been dealt with.
Regards
Tim
MTN Complaints Management Team: REQ:***