MTN Bad Service

I bought MTN Data 12gb +12gb night on my app Made4U option on the 27th of November 2024 of which I was able to use 1.5gb then it stopped working. If I check the balance it is still there but I cannot use it.

I called MTN Cuatomer Number 135 several times and they told me that they will re activate it. I even went to MTN Shop at West Street Durban on the 2nd of December 2024 then they couldn't fix the problem but they gave me this REQ *** as the reference number.

I went back yeaterday (10th December 2024) to the same shop they told me that they are still working on it. Today I called Customer Care again but they dropped my call.

Now I do not know what is really happening here Im in the blank. I can receive phone calls and sms via my number but I cannot at all surf the Internet. This is not fair at all. I am just wondering if all MTN Customers receive this treatment or it's just me I am not equally important as other customers.