MTN Bad Service

I have been trying to obtain a termination letter with the amount owing on my contract , it has been 4 days since my initial request . My account is in good standing and not in arrears . I am just tired of MTN's bad service. I mean how pathetic can they be that i cant even pay them up front to terminate my contract. <br> <br> Today is day 4 since my first request and i just got told they are now offline and they cant assist me and i should call back in an hour or more. <br> <br> In store they also cant assist me, but let me skip a payment , i'm sure my line would be cut and their accounts department will be on my back. <br> <br> Disgusted...