MTN BAD Service

On 15 July 2019, without warning or notification of any kind, our MTN email address was deleted and cancelled. This is was the email account we used to run our business. This occurred at approximately 12:00 midday on Monday 15 July 2019, after working normally until this point. We attempted to contact MTN to try to resolve the matter, and spoke to a vast number of people, in different departments, most of which were not able to assist us i.e. consultant - you need to speak to contracts, contracts consultant – you need to speak to technical, technical consultant – you need to speak to contracts, etc, etc. We were finally told that our account had been suspended due to the fact that we were R2.20 over our credit limit. This account was debited from our account on the 15th of each month in the amount of R252.20. We were told our credit limit is R250.00 and as we were overdrawn, the account had been suspended and then cancelled. It should be noted that this account is 20 + years old, and has never been overdrawn or not paid up. This treatment of a long- standing client, by MTN, is disgraceful, especially considering there was no notification of any kind given. After phoning MTN numerous times in order to find out what had happened and how we could access our email account, we were informed that the email address was deleted and cancelled. We were not given prior notification, or warned that this was going to happen. As a result, our business lost 2 and a half days-worth of emails, and we were not able to recover these. Who knows what damage this has done to our reputation. Following this, I contacted MTN head office, and spoke to someone and told them to cancel all our MTN accounts, and stop all debit orders. I have also instructed my bank to stop all debit orders from being released to MTN, as there is no outstanding amount on our account. For MTN to unilaterally cancel a long term clients email address is diabolical to say the least. It shows the disdain this communications company has for any client. Whilst I had this account in my personal name through AutoPage, which went out of business, and this business was taken over my MTN, in these economic times it is just unbelievable . I have left my personal contact number with various people I spoke to asking for someone in authority to revert to me in regard to the above, but as of today, 22 July 2019, no-one has. It makes you wonder. To other people dealing with MTN, my only advise is – watch out.