lE
lucky E
1 reviews | Active since Jan 2015
28 May 2019, 08:41
MTN bad service
I am so angry with MTN i had a cellphone contract with them that i settled and fully paid back in 2018 and this year i just purchased a copy of credit report from transunion and upon logging in it shows that i have an outstanding account of R644 to my surprise and the last update that was done was back in October 2017.
I do not have any business with MTN at all kindly remove this balance from my profile.
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Replies (2)
MTN South Africa's replyOfficial
29 May 2019, 12:37Good day Lucky,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service Kindly note that this matter has been escalated to our ***** team, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service Kindly note that this matter has been escalated to our ***** team, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply29 May 2019, 12:37
Official
Good day Lucky,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service Kindly note that this matter has been escalated to our ***** team, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service Kindly note that this matter has been escalated to our ***** team, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's replyOfficial
07 Jun 2019, 13:58Good day Lucky,
Please note that we tried to contact you and reached voicemail.
Kindly note that a request has been sent to our Legal department for your profile to be updated. Warm Regards,Zanele MazibukoComplaints Management Team
Please note that we tried to contact you and reached voicemail.
Kindly note that a request has been sent to our Legal department for your profile to be updated. Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply07 Jun 2019, 13:58
Official
Good day Lucky,
Please note that we tried to contact you and reached voicemail.
Kindly note that a request has been sent to our Legal department for your profile to be updated. Warm Regards,Zanele MazibukoComplaints Management Team
Please note that we tried to contact you and reached voicemail.
Kindly note that a request has been sent to our Legal department for your profile to be updated. Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,