CR
Chris R
1 reviews | Active since Feb 2016
23 Feb 2016, 21:28
Mtn bad service
On 22 Feb 2016 my Mtn contract has been disconnected, I called legaldept.and was informend that they do not take calls and you can only email them. Ihad an arrangement with them from D<br> Sept. 2015 to pay a amount while they was sorting out my problem which they over charged me with R4000.00 since May 2015. I have sent numerios emails,***;***2;***9;***6,with promises of getting back to me in 24-48 hours, Now I am without any sevice<br>
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MTN South Africa's replyOfficial
26 Feb 2016, 14:43Hello chris59,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per reference number REQ:*** which was escalated to our Billing department on the 28 August 2015 for the Invoice of May 2015 the charges are valid, you have used a Total of 6,181.14MB at an Out Of Bundle rate of R0.87 (excl vat).
For an arrangement on how to pay the total amount owed, please contact our Legal department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per reference number REQ:*** which was escalated to our Billing department on the 28 August 2015 for the Invoice of May 2015 the charges are valid, you have used a Total of 6,181.14MB at an Out Of Bundle rate of R0.87 (excl vat).
For an arrangement on how to pay the total amount owed, please contact our Legal department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply26 Feb 2016, 14:43
Official
Hello chris59,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per reference number REQ:*** which was escalated to our Billing department on the 28 August 2015 for the Invoice of May 2015 the charges are valid, you have used a Total of 6,181.14MB at an Out Of Bundle rate of R0.87 (excl vat).
For an arrangement on how to pay the total amount owed, please contact our Legal department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per reference number REQ:*** which was escalated to our Billing department on the 28 August 2015 for the Invoice of May 2015 the charges are valid, you have used a Total of 6,181.14MB at an Out Of Bundle rate of R0.87 (excl vat).
For an arrangement on how to pay the total amount owed, please contact our Legal department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***