MTN bad service!

I've been an MTN(contract) client for 9 years now. I've started to have problems with MTN since January just because of a debit order date change. Since Jan MTN keeps on to debit my account wrong. I went into the store a few times but still the same issue. So now they debit my account but according to their system I'm not paying my monthly premiums! My clear score looks so bad because of MTN. I'm really disappointed as as soon as my contract time is up I will never use MTN.

They NEVER reply on one of your emails! I've send emails to complaints@mtn as well as complaintsmanagement@mtn no one ever replies. I've send in documents that proves that my account is up to date I even paid in store last month but according to them it doesn't reflect in their system. They don't assist you at all!!!!!!!

Hopefully someone will get back to me soon. I'm also going to lay a complaint through the Ombud.

Melissa Willemse ***re