TJ
Tinus J
1 reviews | Active since Dec 2018
12 Dec 2018, 11:27
MTN BAD SERVICE
My Contract ended end of last month, On the 17 i received my minutes, but not my data and sms bundle. This has taken 3 weeks to sort out and i still haven't got all my data and sms bundles. Only part of the bundles was allocated. Now they saying it will be rectified next month Ref 1- ********** 6733 This is extremely disappointing and bad service on mtn side. I cant even cancel my bundles out of contract. Why not? MTN is terrible with there service.
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MTN South Africa's replyOfficial
13 Dec 2018, 08:08Good day Tinus
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply13 Dec 2018, 08:08
Official
Good day Tinus
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,