MTN bad service
Hello Peter... I need your assistance. 3 months ago I got a router from MTN South Gate assisted by Kgomotso and Bongani, the deal is 7 gig day and 10 gig at night for R215.. Unfortunately for the past 3 months I have been overcharged, the first month I was charged R600 and the last 2 months R300.. I am still however just getting 5 gig on top being overchanged. The stuff at South Gate do not care enough to help me sort this out as I go there every now and then and even call but they do not help me with anything.
Please try get help for me.
Ref: 1- ********** 97861..
Moses Phiri.. Number: ********** 110
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Replies (2)
MTN South Africa's replyOfficial
13 Dec 2018, 07:54 Good day Moses
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply13 Dec 2018, 07:54
Official
Good day Moses
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
's updateReviewer Update
13 Dec 2018, 08:06Hi Jessica
Thank you for picking this up. I will await for your update, please please please follow up. I have been patient for 3 months hoping this will be sorted but I am sure you agree this is unacceptable.
Thank you
Moses
's update13 Dec 2018, 08:06
Reviewer Update
Hi Jessica
Thank you for picking this up. I will await for your update, please please please follow up. I have been patient for 3 months hoping this will be sorted but I am sure you agree this is unacceptable.
Thank you
Moses