MTN - BAD SERVICE

Hi,

I have had a contract with MTN for a few years now and ever since the start of my contract, MTN has deducted on the 1st of each month. On the 16th Nov '18, MTN attempted to deduct R 302, R 352 & R 852. Funds was reversed and I incurred R 360 bank charges for this - As my deduction date is the 1st. I called MTN to find out whats going on and the consultant advised that the debit order date has been changed to the 15th - which was not requested by me. I was then advised that they would escalate the matter and would take 3-5 working days to provide feedback. I transferred my funds out of my account in case they attempted to take payment again . On the 19th Nov 18, MTN attempted to take R 236, R 702, R 707, R 707 & R800 and for every debit request was a R 100 bank charge. Which equates to R 860 worth of bank charges which needs to be refunded to me.

Friday I called MTN and I was advised yet again the matter has been escalated. This is the first time I've had such terrible service from MTN.

I'm just disappointed with the service received thus far.