AR
Anne R
1 reviews | Active since Mar 2013
26 Nov 2018, 07:49
MTN bad service
I have been trying to find out why my cell phone number is no longer working for 2 weeks now and have had no response other than "we will contact you"
I need my phone as I get all my bank account transactions sent to my cell.
No one can sort this out and I am now very irritated
Helpful (0)
Replies (8)0
Replies (8)
MTN South Africa's replyOfficial
26 Nov 2018, 14:47Good Day Anne
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that according to our records your number was deactivated as there was no chargeable call for over a period of 90 days. Please be advised that you need to use your number on the MTN network to keep it active.
Warm RegardsBrendah LangaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that according to our records your number was deactivated as there was no chargeable call for over a period of 90 days. Please be advised that you need to use your number on the MTN network to keep it active.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply26 Nov 2018, 14:47
Official
Good Day Anne
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that according to our records your number was deactivated as there was no chargeable call for over a period of 90 days. Please be advised that you need to use your number on the MTN network to keep it active.
Warm RegardsBrendah LangaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that according to our records your number was deactivated as there was no chargeable call for over a period of 90 days. Please be advised that you need to use your number on the MTN network to keep it active.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
AR
Anne R's updateReviewer Update
26 Nov 2018, 18:54Hello Brehdah
Why was I not informed that my cell number would be deactivated. What kind of business decency is that?
I have a large amount of air time on my phone. If you do not reactivate my number, then kindly refund the money to me.
Kind regards
Anne
AR
Anne R's update26 Nov 2018, 18:54
Reviewer Update
Hello Brehdah
Why was I not informed that my cell number would be deactivated. What kind of business decency is that?
I have a large amount of air time on my phone. If you do not reactivate my number, then kindly refund the money to me.
Kind regards
Anne
AR
Anne R's updateReviewer Update
27 Nov 2018, 09:40Hello Brendah ,
Please be kind enough to reactivate my number or reimburse me with all the money left on my phone.
Kind regards
Anne
AR
Anne R's update27 Nov 2018, 09:40
Reviewer Update
Hello Brendah ,
Please be kind enough to reactivate my number or reimburse me with all the money left on my phone.
Kind regards
Anne
MTN South Africa's replyOfficial
28 Nov 2018, 07:53Good Day Anne
Kindly note that the number was recycled and currently in use. An escalation has been sent to our support team to confirm the balance that was left on the number at the time of disconnection and will revert to you with feedback.
Kindly send your contact number that we can reach you on.
Warm RegardsBrendah LangaComplaints Management team
Kindly note that the number was recycled and currently in use. An escalation has been sent to our support team to confirm the balance that was left on the number at the time of disconnection and will revert to you with feedback.
Kindly send your contact number that we can reach you on.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply28 Nov 2018, 07:53
Official
Good Day Anne
Kindly note that the number was recycled and currently in use. An escalation has been sent to our support team to confirm the balance that was left on the number at the time of disconnection and will revert to you with feedback.
Kindly send your contact number that we can reach you on.
Warm RegardsBrendah LangaComplaints Management team
Kindly note that the number was recycled and currently in use. An escalation has been sent to our support team to confirm the balance that was left on the number at the time of disconnection and will revert to you with feedback.
Kindly send your contact number that we can reach you on.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
AR
Anne R's updateReviewer Update
28 Nov 2018, 08:14Hello Brendah,
I should have been informed before my number was deactivated. You have caused me immense problems with my bank and other companies that have been sending me vital and private messages. By assigning my number to someone else is great concern that now my bank details can be de*****ed.
How inconsiderate of MTN. Such bad service. I am totally disgusted and upset.
I hope you sleep well at night and I hope the same service that you have bestowed on me , happens to you.
You have my email address. Contact me on that.
Regards
Anne
AR
Anne R's update28 Nov 2018, 08:14
Reviewer Update
Hello Brendah,
I should have been informed before my number was deactivated. You have caused me immense problems with my bank and other companies that have been sending me vital and private messages. By assigning my number to someone else is great concern that now my bank details can be de*****ed.
How inconsiderate of MTN. Such bad service. I am totally disgusted and upset.
I hope you sleep well at night and I hope the same service that you have bestowed on me , happens to you.
You have my email address. Contact me on that.
Regards
Anne
AR
Anne R's updateReviewer Update
28 Nov 2018, 09:58In my opinion MTN is just a none caring *********** company that treats it's long standing customers with disdain.
AR
Anne R's update28 Nov 2018, 09:58
Reviewer Update
In my opinion MTN is just a none caring *********** company that treats it's long standing customers with disdain.
AR
Anne R's updateReviewer Update
30 Nov 2018, 20:16MTN
WHERE IS THE EMAIL THAT YOU NEED TO SEND TO ME INFORMING ME OF WHAT BALANCE WAS ON MY CELL WHEN YOU SO DISGUSTINGLY DEACTIVATED THE NUMBER.
IT HAS NOW BEEN 3 DAYS SINCE I LAST HEARD FROM YOU
AR
Anne R's update30 Nov 2018, 20:16
Reviewer Update
MTN
WHERE IS THE EMAIL THAT YOU NEED TO SEND TO ME INFORMING ME OF WHAT BALANCE WAS ON MY CELL WHEN YOU SO DISGUSTINGLY DEACTIVATED THE NUMBER.
IT HAS NOW BEEN 3 DAYS SINCE I LAST HEARD FROM YOU
AR
Anne R's updateReviewer Update
02 Dec 2018, 18:56MTN, why don't you tell the person to whom you gave my cell phone number to, that this number was already in use and give him another number. Considering that I have had that number for over 20 years is proof that I was a good customer.
I am still very angry that I was not contacted before you deactivated my number.
You also tell me that no phone call was made on the network in 90 days. Well that is not true. I have been trying to call a company that wanted to deliver my bank card to me. That was only about a month ago. So your facts are wrong.
Please reactivate my number.
We are not living in South Africa and this phone number is very important to me.
Thank you
AR
Anne R's update02 Dec 2018, 18:56
Reviewer Update
MTN, why don't you tell the person to whom you gave my cell phone number to, that this number was already in use and give him another number. Considering that I have had that number for over 20 years is proof that I was a good customer.
I am still very angry that I was not contacted before you deactivated my number.
You also tell me that no phone call was made on the network in 90 days. Well that is not true. I have been trying to call a company that wanted to deliver my bank card to me. That was only about a month ago. So your facts are wrong.
Please reactivate my number.
We are not living in South Africa and this phone number is very important to me.
Thank you