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Pretty M
1 reviews | Active since Nov 2018
16 Nov 2018, 12:01
Mtn bad service
Hi... I have a mobile contract with Mtn and two weeks ago I called to add a line but they said I should send my documents so that they can process the application. Will they always want my documents for every application? It sucks because they already have my banking details as I pay my phone thru a debit order.
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Replies (2)
MTN South Africa's replyOfficial
19 Nov 2018, 10:25Good Day Pretty
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply19 Nov 2018, 10:25
Official
Good Day Pretty
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's replyOfficial
19 Nov 2018, 14:08Good Day Pretty
Kindly note due to an increase in ***** we have to verify documentation for all contract lines even if you are one of our existing clients, this is a process we need to follow to try and curb *****.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Kindly note due to an increase in ***** we have to verify documentation for all contract lines even if you are one of our existing clients, this is a process we need to follow to try and curb *****.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply19 Nov 2018, 14:08
Official
Good Day Pretty
Kindly note due to an increase in ***** we have to verify documentation for all contract lines even if you are one of our existing clients, this is a process we need to follow to try and curb *****.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Kindly note due to an increase in ***** we have to verify documentation for all contract lines even if you are one of our existing clients, this is a process we need to follow to try and curb *****.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,