CVDM
Carla Van Der Merwe
1 reviews | Active since Oct 2018
17 Oct 2018, 08:11
MTN bad service
Dear MTN When a customer go's in to a store to pay an account, they get told there are no outstanding balance. A few days later your account gets closed, and device gets turned off because there is an outstanding balance? Are you serious? I don't even live near town, so when i go to pay my account its kind of out the way for me, and the best part, your call center says there is nothing they can do about it. So i'm getting punished for trying to pay my account that your employees say there is no account outstanding? Please give better training to your employees or update your system. This is beyond outrages.
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Replies (1)CVDM
Carla Van Der Merwe's updateReviewer Update
17 Oct 2018, 09:25I went to the store 15 Sep 2018 and they said there is no balance due, again I went in to a store on 1 Oct 2018, Again they said there is no outstanding balance. Its not y fault that your employees can not see on the system if there is a balance outstanding. I do appreciate the reply and hope that this will not happen again.
Thank you.
Ps. On the 15 Oct 2018 @ 11:55 when i called the call center they said the outstanding balance is R106. Why is it R206.83 now? And i have requested that my invoice should be emaild to me and still have not comp**** to the request.
CVDM
Carla Van Der Merwe's update17 Oct 2018, 09:25
Reviewer Update
I went to the store 15 Sep 2018 and they said there is no balance due, again I went in to a store on 1 Oct 2018, Again they said there is no outstanding balance. Its not y fault that your employees can not see on the system if there is a balance outstanding. I do appreciate the reply and hope that this will not happen again.
Thank you.
Ps. On the 15 Oct 2018 @ 11:55 when i called the call center they said the outstanding balance is R106. Why is it R206.83 now? And i have requested that my invoice should be emaild to me and still have not comp**** to the request.