1 reviews | Active since Sept 2018
MTN BAD SERVICE
It has been 5 months and MTN still haven't sorted the ***** against my name. This is frustrating as I do not have any accounts with MTN. A case was lodged 5 months ago and still no feedback and now I have heard I am listed with the bureau. This is affecting my credit scores. I am not impressed with the service I am getting with MTN regarding my case. I was also told by MTN staff I have to remove myself from the bureau. This is not true as MTN should do that.
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have evaluated the account and couldn't pick any ***** reference number,kindly email me directly the certified copy of your ID and affidavit specifying that you didn't open up a contract with MTN will then log an urgent query with ***** for further investigations.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have evaluated the account and couldn't pick any ***** reference number,kindly email me directly the certified copy of your ID and affidavit specifying that you didn't open up a contract with MTN will then log an urgent query with ***** for further investigations.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,