1 reviews | Active since Aug 2018
MTN bad service
MTN in Lambton Germiston are absolutely useless My phone was locked due to been over the monthly limit Went in to the Lambton shop and was amazed at the slow pace that the staff worked at I was eventually attended to and was told to dial 135 and that they will increase my monthly limit Dialled 135 and the voice message told me that my service was suspended and to contact my service provider After losing my confidence in the staff I then drove to Bedford centre The service there was excellent and it took about 5 minutes to fix The staff in the Lambton shop are lazy and have an attitude towards their customers They should be fired or at least sent on training on customer service When my contract is up I will look at other service providers
Good day Craig,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
This behaviour is not acceptable at MTN as we have continuous training aiming at making customers experience delightful at all times. Please note this matter is escalated to regional management to address and you will receive feedback soon. Note that you are a valued at MTN and we thank you for bringing this matter to our attention.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Craig,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
This behaviour is not acceptable at MTN as we have continuous training aiming at making customers experience delightful at all times. Please note this matter is escalated to regional management to address and you will receive feedback soon. Note that you are a valued at MTN and we thank you for bringing this matter to our attention.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
