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AVDW
Andre Van Der Walt

1 reviews | Active since Apr 2018

22 May 2018, 11:01

MTN bad service

I have two contracts with MTM. The one I will.be cancelling today. Their promises and services are two different things. It is concerning actually. They make arrangements, and then go back on their word as usual. That's why it is time for me after all these years to consider changing networks that not just only deliver, but is way cheaper too. Your service is starting to go down the drain slowly but surely.

0
Replies (2)
MTN South Africa
MTN South Africa's reply23 May 2018, 07:41
Official

Good day Andre,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly provide us with a description of your complaint so that we may assist you as soon as possible.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

AVDW
Andre Van Der Walt's update23 May 2018, 09:54
Reviewer Update
My phone is now blocked, even though I paid the installment last month. Only difference is I paid it in at the ABSA ATM due to the debit order not running. Same will be for this month. I need to change my payment from Debit Order to cash payment. They also renewed my contract last month, but due to this I want to cancel it to move over to Telkom Mobile. My other contract I will for sure cancel once it reaches time for expiry. I do not have the R900.00 as you are INSISTING suddenly and have blocked my calls. I need that contract now cancelled and will be taking my dissatisfaction to social mefua, as well as a direct complaint to ICASA. I was going to make this months payment on Friday, but will now rather leave it to the last day of the month as usual. This is not just shocking, but utterly disappointing and downright asking your clients to go to other networks due to this. Andre Number in question is ***