1 reviews | Active since May 2018
MTN bad service
I've recently opened up two contracts. I've activated them too on the 30th of April. I was told that I would receive 30GB on both simcards and I was told to wait 7 days from activation to receive my data. I keep calling the call centre and they're giving me endless excuses. My bundle sms's have disappeared!!! And they have no answers for me as to how it was used up. Whenever I call for feedback they say my reference numbers are invalid!!!!I So they have to redo the query!!!! Over and over again!!!! I have over six reference numbers. Im paying R1600 for both these contracts yet I'm getting no joy! There's nothing "bozza" about MTN. They need to keep their word. MTN SA on Facebook undates posts daily but doesn't respond to it's people's queries and their comments on it's page speaks volumes of their frustrated customers.
Good day Suvana,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to customer care management for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Suvana,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to customer care management for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,