MTN Bad Service

Item: MTN South Africa
Rating: 1
Author: Zunaid M

The Service from MTN is really terrible, my account has not been debited for 3 months and I was handed over as if the error was on my side... I have made countless efforts to contact them but was told that I would be called back.

I never received a call and I am still waiting for that call back to this day. due to the fact that they made mistakes I am unable to use my phone and this is just unacceptable!!!

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

16 Apr 2018, 10:16

Good day Zunaid,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that we have sent a request through to our legal department for assistance. You may contact them directly at 808 for immediate assistance.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply16 Apr 2018, 10:16

Official

Good day Zunaid,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that we have sent a request through to our legal department for assistance. You may contact them directly at 808 for immediate assistance.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

Zunaid M's updateReviewer Update

16 Apr 2018, 10:35

Hi I have tried this and was advised that I cannot be transferred to the legal department, I was told that the legal department will give me a call back within 24 hours, I hope that this will be sorted

Zunaid M's update16 Apr 2018, 10:35

Reviewer Update