MTN bad service

After being told that my upgraded contract device will be delivered to me with in 5 working days, due to them not having stock. I have not recieved any communication from them. I have not recieved a sms,email or phonecall from Mtn at all, saying that my device delivery is in process and it's been more than 5 days. To make matters worse, trying to getting hold of anybody in store on a phone line of anysort is a waste of time, non of the numbers I have researched even works for this store.Also, how does a major service provider like Mtn have a down phone line with no mobile numbers that work???

Don't get me wrong, the instore service is fair but the processes that are in place are as good as unless.... To get the answer of,i don't know what's going on, and I will call you back before 5pm to let you know what is going on.....there was no follow up at all. This is abysmal, I am regretting renewing my contract if this is the sort of service I am paying a fair amount of money for each month.