KH
Kamil H
1 reviews | Active since Aug 2016
02 Mar 2018, 11:58
MTN - bad service
this is what Kabelo stated" Good day Kamil,
Thank you for your post.
We apologize for the inconveniences that you have to experience as a result of not having a phone. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint.
We have reviewed you profile and the best we can do to assist is an upgrade in March 2018 not April 2018. This is based on your current package and the fact that we see that you are a loyal customer and you always pay on time.
We are sorry that we could not meet your expectation of an immediate upgrade.
Kind Regards, Kabelo Brett Mosimanyane Complaints Analyst
but now he tells me i must pay for an Upgrade , bull ****
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Replies (2)
MTN South Africa's replyOfficial
05 Mar 2018, 09:46Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that early upgrade can only be done 3 months before the contract expired. The contract expires 2018-08-04.
Kabelo was in contact with you and he explained this to you.
For further assistance regarding the complaint please contact the Retentions department to make a decision on this , 808 call centre will transfer the acll to them.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply05 Mar 2018, 09:46
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that early upgrade can only be done 3 months before the contract expired. The contract expires 2018-08-04.
Kabelo was in contact with you and he explained this to you.
For further assistance regarding the complaint please contact the Retentions department to make a decision on this , 808 call centre will transfer the acll to them.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
KH
Kamil H's updateReviewer Update
05 Mar 2018, 18:17So u clearly too stupid to read Kabelo stating that I can do my upgrade in March
KH
Kamil H's update05 Mar 2018, 18:17
Reviewer Update
So u clearly too stupid to read Kabelo stating that I can do my upgrade in March