Mtn BAD SERVICE!!!

On the 06th November I purchased a Sony E4G on contract for my wife, three weeks later the phone had no sound for incoming calls & also we could not people on the other side for incoming or outgoing calls.<br> <br> On the 3rd of December we went to MTN Somerset Mall and asked the manageress Zahida Stewart for a new phone. Unfortunately she cant do that, so I asked her to cancel the contract which she agreed on as we did not want a phone that is not even a month old already broken.<br> <br> She wasn't very helpful, in fact she was rude, sarcastic & unprofessional as a manager, she did not cancel the contract, she filled in an assessment form and told us she will get back to us<br> <br> On the 5th of December we went back to the store to speak to her, she did not come out of her office, so we left<br> <br> also what is the point in repairing a phone that is not even a month old and then pay for 23 months not knowing when it will break again, that does not make sense.