PK
Paul K
1 reviews | Active since Dec 2015
01 Dec 2015, 11:50
MTN BAD SERVICE
Hi there<br> <br> My brother told me I can mail you to help me with my problem with my MTN contract. I had a 2gb per month data contract and I upgraded to a 5gb data contract on the 20th of October 2015 I got my new router and LTE sim card but I'm still only getting the 2gb per month and not the 5gb. <br> And I'm still paying the R375 per month for the old 2gb contract where I'm supposed to pay R269 per month for the new 5gb contract.<br> I spoke to the MTN store where I did the upgrade but they only said they are waiting for MTN head office. It has been more than a month now and I'm still waiting. <br> <br> Thanks<br> Paul Kotze
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MTN South Africa's replyOfficial
06 Dec 2015, 09:57Hello paulkotze,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our record on the system no upgrade request is reflecting, hence you are still on the previous package and you are still being billed for the old package. You need to go back to the dealer store for the upgrade to be captured on the system.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our record on the system no upgrade request is reflecting, hence you are still on the previous package and you are still being billed for the old package. You need to go back to the dealer store for the upgrade to be captured on the system.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply06 Dec 2015, 09:57
Official
Hello paulkotze,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our record on the system no upgrade request is reflecting, hence you are still on the previous package and you are still being billed for the old package. You need to go back to the dealer store for the upgrade to be captured on the system.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our record on the system no upgrade request is reflecting, hence you are still on the previous package and you are still being billed for the old package. You need to go back to the dealer store for the upgrade to be captured on the system.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***