mtn bad service

Over a month ago i went to the mtn branch in meyerton, so i could change my contract phone from business to my personal name. i was told what documents i should bring in so they could do the application. I got all the documents and went back, Jack then said there were other documents that were needed. After getting these documents together i went back and the application was done. He said i would hear from them in 2 or 3 working days. Two weeks later lucy went there to find out why we hadn't heard anything from them. He said the application was turned down when asked why he said it must have been because of the credit check. He then asked for my id number so he could see why it was declined. He then saw that the application wasn